Job Details

Job Title
Medical Receptionist I

Agency
Texas A&M University Health Science Center

Department
University Health Services

Proposed Minimum Salary
$18.33 hourly

Job Location
College Station, Texas

Job Type
Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

As one of the fastest-growing academic health centers in the nation, Texas A&M Health encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.

What we want

The Medical Receptionist I is responsible for greeting patients and visitors in the clinic, handling patient calls for scheduling appointments and routing calls to the appropriate clinical staff. This position will handle front desk tasks including data entry into the Electronic Management System and billing/insurance processing and inquiries.

What you need to know

Salary: Starting salary is $16.66/hour. Will be commensurate based on the selected hire's education and experience.

Location/Schedule: College Station, TX/Full-Time

Apply! Submitting a cover letter, CV/Resume to assist us with the review process. You may upload these documents on the application under CV/Resume.

Required Education and Experience

• High school diploma or equivalent combination of education and experience
  
• Two years of experience in general office, medical office or related areas.
  

Preferred Qualifications

• Associate's degree
  
• Two years' experience in general office or personnel operations including one year experience working within a medical office. Prior EHR experience
  
• Familiarity with electronic medical record systems.
  

Responsibilities

Patient Registration

• Verify patient demographic information, collect co-pays and past-due balances, work patient waitlist, verify insurance, register patients for portal, check patients in/out. Scan insurance cards and IDs. Assist patients with kiosk.
  
• Coordinates the check-in process for patients.
  
• Monitors clinic schedule and ensures efficient patient flow.
  
• Verifies and updates patient eligibility, demographics, and insurance information in the electronic medical record (EMR).
  
• Collects document signatures for compliance and insurance card scans.
  
• Confirms TAMU student insurance eligibility for pharmacy and medical staff.
  

Customer Service

• Handle phone calls from patients who need to schedule appointments to include adding new patients, verifying demographic information and insurance.
  
• Route calls to clinical staff and enter phone notes as appropriate.
  
• Helps to maintain patient flow and call trees in Patient Services and Preventive Medicine units.
  
• Assists with complex scheduling, canceling, and rescheduling appointments, and routes patient calls.
  

Administrative Support

• Various projects that can include, but not limited to, correcting denied claims due to registration errors, contacting patients related to upcoming visits, scheduling patients for wellness visits, and inputting demographics for hospital billers.
  
• Acts as a liaison between registration/cashier,
  
• Patient Services, Preventive Medicine and Insurance/Billing units.
  
• Monitors inventory for the unit.
  
• May assist with training of student employee staff.
  

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
  
• 12-15 days of annual paid holidays
  
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
  
• Automatic enrollment in the Teacher Retirement System of Texas
  
• Health and Wellness: Free exercise programs and release time
  
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
  
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
  
• Living Well, a program at Texas A&M that has been built by employees, for employees
  

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to prepopulate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.