Job Details

Atrium is seeking on behalf of our client a Customer support Specialist based in College Station, TX.

A background check may be run only after a conditional offer is made, where permitted by law.

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

Position: Customer Service Specialist

Position Overview

As a Customer Service Specialist, you'll serve as a trusted partner to B2B customers, ensuring every interaction is professional, solution-driven, and efficient. The Client Support Specialist supports customers across beverage, industrial, and medical gas services while collaborating closely with Retail Managers, Vendors, Key Account Managers, and business owners. This role is ideal for someone who is relationship-oriented, proactive, and motivated to build a long-term career in a corporate environment.

Must be legally authorized to work in the United States.

Responsibilities

• Deliver a consistently exceptional customer experience via phone, email, and chat.
• Act as a customer advocate by resolving questions and concerns accurately, efficiently, and with strong follow-through.
• Support customers with account inquiries, order updates, product questions, and technical assistance related to the website and dashboards.
• Collaborate with internal teams to ensure seamless service delivery, timely issue resolution, and clear communication.
• Conduct outbound calls to onboard and support new customers as needed.
• Identify recurring trends and opportunities to improve workflows, reduce friction, and elevate the overall customer journey.
• Multi-task effectively in a fast-paced, high-volume environment while maintaining attention to detail and accurate documentation.
• Escalate complex issues appropriately while maintaining ownership through resolution

Required Experience/Skills

• Customer service, call center, hospitality, retail, or other customer-facing experience preferred (B2B experience is a plus).
• Strong data entry, system navigation, and attention-to-detail skills.
• Outgoing, empathetic, and customer-focused with a sense of urgency.
• Comfortable communicating professionally via phone, email, and chat.
• Passion for creating positive, lasting customer experiences.

Preferred Experience/Skills

• Experience supporting B2B customers.
• Background in hospitality or retail environments.

Education Requirements

• Associate degree preferred

Benefits

If eligible under the ACA, medical, dental and vision benefits and time off in accordance with local paid sick time laws will be offered. Additional benefits may include paid holidays, a 401(k)-retirement plan, life insurance, disability coverage, and an employee assistance program, where applicable. Other compensation programs may include overtime, shift differentials, bonuses, commissions, or other incentive compensation, where applicable.

Commitment to Diversity

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO

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