Job Details

About the Role:

As a Wingstop Restaurant Supervisor, you will play a pivotal role in ensuring the smooth and efficient operation of the restaurant while delivering an exceptional customer experience. You will oversee daily activities, manage team members, and maintain high standards of food quality, safety, and cleanliness. Your leadership will directly impact employee performance, customer satisfaction, and overall restaurant profitability. This role requires balancing operational tasks with people management, fostering a positive work environment, and driving continuous improvement. Ultimately, your efforts will contribute to Wingstop's reputation as a leading brand in the fast-casual dining industry across the United States.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a supervisory or leadership role within the restaurant or hospitality industry.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Strong communication and interpersonal skills.
• Basic knowledge of food safety and sanitation regulations.

Preferred Qualifications:

• Experience working in a fast-casual or quick-service restaurant environment.
• Certification in food safety or management (e.g., ServSafe).
• Proven ability to lead and develop a team in a high-paced setting.
• Familiarity with point-of-sale (POS) systems and inventory management software.
• Customer service excellence with a focus on conflict resolution.

Responsibilities:

• Supervise and support restaurant staff to ensure excellent customer service and adherence to company policies.
• Manage daily restaurant operations including opening and closing procedures, inventory control, and cash handling.
• Train, mentor, and motivate team members to achieve performance goals and maintain a positive work environment.
• Ensure compliance with health, safety, and sanitation standards to provide a safe dining experience for customers and employees.
• Handle customer inquiries and resolve issues promptly to maintain high levels of customer satisfaction.
• Assist in scheduling shifts to accommodate flexible hours while meeting business needs.
• Monitor food preparation and presentation to maintain Wingstop's quality standards.

Skills:

The required skills such as communication and leadership are essential for effectively managing the team and ensuring smooth daily operations. Supervisory skills enable the candidate to train and motivate staff, fostering a collaborative and productive work environment. Knowledge of food safety and sanitation is applied daily to maintain compliance and protect customer health. Preferred skills like experience with POS systems and inventory management help streamline operational tasks and improve efficiency. Additionally, strong customer service and conflict resolution skills are used to address and resolve customer concerns promptly, enhancing overall satisfaction.