Job Details

Case Management Position

Schedule/Hours: Monday Thursday 9:00am 4:00pm / Friday 9:00am 2:00pm (29 hours per week)

This position is responsible for:

Monitoring assigned caseload of clients participating in an emergency day shelter program; establishing program plan/goals and evaluating client's progress by conducting routine meetings with client and/or staff; serving as advocate for client in order to acquire services that will enable them to functionally cope with their environment.

Key Responsibilities:

• Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtains pertinent information and establish program goals for eligible clients; refers applicants to internal case management specialists, and/or other agencies if not appropriate for program.
• Develops client intake for clients; instructs clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains release of information forms when appropriate.
• Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills, etc.
• Prepares, completes and processes food, clothing and furniture vouchers for eligible clients; directs clients to Family Store or Food Pantry for assistance.
• Prepares and maintains client files documenting pertinent client information; prepares and maintains records of clients' progress in files; completes assessment forms, monthly client statistics and progress notes; enters pertinent information into the established Homeless Management Information System (HMIS).

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language effectively.
• Ability to perform mathematical calculations.
• Ability to type and keypunch information into a computer.
• Ability to sort and file documents alphabetically and numerically.
• Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
• Ability to operate various general office equipment including a telephone, computer and adding machine.
• Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.).

Working Conditions:

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Work may require driving a vehicle where there may be discomforts associated with heavy traffic or changes in weather.

Employee Benefits:

• Part-time w/ Benefits 20 or More
• Part-time Paid Time Off

Education and Experience:

Associate's degree or two years of college coursework from an accredited college or university in Social Work, Behavioral Science, or a related field AND Two years' experience working in a social or public service environment with case management experience OR Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Licenses and Certifications:

None

Equal Opportunity Employer: Veterans | Disabled