Job Details

The Guest Services Concierge provides personalized services to guests and patients following guidelines, policies, and procedures. Essential Functions of the Role. Greets patients, families and visitors in a friendly professional manner. Answers questions and lists local amenities. These include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services, and pharmacies. Identifies and reports visitors, guests and patients needs. Resolves customer issues or escalates to supervisor, as required. Provides escorts for patients and visitors to hard-to-find hospital areas. Refers patients and visitors to services that address their needs and concerns. Maintains standards of customer service excellence. Maintains current information and materials regarding facilities, services and local restaurants and attractions. Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas. Key Success Fa...Guest Service, Concierge, Customer Service, Guest, Hotel, Healthcare, Patient