Job Details

Primary Role:The Security Service Technician provides service and support (remotely and on-site) to our customers with the express purpose of wowing them through service excellence. We achieve excellence through responsive and professional communications, excellent troubleshooting resulting in quick problem resolution, strong attention to detail, and consistent follow-through. Hours are typically 8am - 5pm, Monday through Friday with limited nights and weekends. Some travel is required. Pay commensurate with experience.Responsibilities:* Adhere to company policies and procedures* Maintain professional attitude with emphasis on teamwork and service excellence* Present a professional image in both personal and vehicle appearance* Take proper care of company assets used in performance of work* Ensure that all assigned tickets are handled in accordance with company policies and procedures and completed in a timely manner* Promote, build, and maintain customer relations and assist with contract retention* Keep stakeholders and service system up to date (daily) on progress of work* Read and interpret schematics, blueprints, wiring diagrams, manuals, and other specifications to install, commission, and repair devices and systems* Troubleshoot and diagnose complex access control and video surveillance problems, including hardware, software, cabling, and networking issues* Consult with support to efficiently resolve difficult or unusual technical issues* Update firmware and device configurations* Perform preventative maintenance tasks* Perform all work in accordance with governmental code and safety regulations* Attend and complete training programs as requested* Other duties as assignedQualifications:* Degree in electronics and 3+ years' experience installing and supporting access control and video surveillance systems* Software experience in Axis, Avigilon, Milestone, LenelS2, and i-Pro (Preferred)* Clean driving record, drug screen, and background checkBenefits:Avinext offers comprehensive benefits with a focus on helping employees build towards their future. Our benefits include:* Medical, Dental, Vision, Life, and Disability Insurance* 401(k) retirement plan with matching* Cell phone reimbursement* Flexible time off and vacation benefits* Training and opportunity for growthAdditional Skills and Abilities:* Must be responsible, self-motivated, self-starter, personable and well-organized* Strong customer service and skills to deal with internal and external customers* Excellent verbal and written communication skills* Proficient in Windows and software including MS Word, Excel, and Outlook* Must be able to work independently and as part of a team and handle stressful situations* Ability to use hand and power tools in a safe and efficient manner* Ability to solder, terminate, and crimp connectors* Familiar with electronic lock hardware installation and testing voltage and continuity with multi-meter* Knowledge of permit requirements and code restrictions for electronic systemsPhysical, Mental and Environmental Requirements:* Must be able to work at elevated heights, work from a ladder, and lift up to 75lbs.* Employee is required to stand, walk, climb, sit and use hands and fingers.* Reaching, grasping and carrying activities also required.* Must be able to read color diagrams, wires, and drawings.* Must be able to work outdoors in all climates and indoors in occasionally loud, dusty, and non-conditioned spaces.About Us:Located in College Station, Avinext is a leading provider of IT, Networking, Electronic Security, and Audio-Visual systems with over 35 years of successful business. We are looking to expand our team with individuals who align with our core values of Always strive for excellence, Be committed, and Customer first (the ABC's). These values reflect who we are as individuals, and we use them to guide us in our relationships with customers, vendors, and team members. If you align with these values and love wowing customers with service, then we invite you to apply to join our team!Avinext is an Equal Opportunity Employer and employment decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate based upon race, religion, color, national origin, age, sex, sexual orientation, gender identity, gender expression, genetic information, parental status, military service, status as an individual with a disability or other non-merit factors.